Returns & Refunds

Returns & Refunds

We want you to absolutely love your Lelecino items. If something’s not quite right, we’re here to help!

 

Can I return my order?

Due to hygiene reasons, we do not accept returns on hair accessories unless the item is faulty or damaged upon arrival.

But don’t worry — if your item arrives damaged or there’s a problem with your order, we’ll make it right!

 

 

What qualifies for a refund or replacement?

We’ll happily offer a refund, exchange, or store credit if:

• Your item arrived damaged or defective

• You received the wrong product

• Your item was lost in transit (after investigation)

To qualify, please contact us within 7 days of receiving your order, and include:

• Your order number

• A clear photo of the item

• A short description of the issue

Email us at: info@lelecino.com

 

What if I change my mind?

Unfortunately, we’re unable to accept returns or offer refunds for change-of-mind purchases, including incorrect color or style choices — so please choose carefully!

 

Sale items & promos

Items purchased during sales, giveaways, or with promotional codes are final sale and not eligible for return unless faulty.

 

Need help?

We’re a small team but always happy to assist — just reach out via email and we’ll get back to you within 1–2 business days.

 

Thank you for supporting Lelecino and respecting our return policy. Every order means the world to us!